First Time Visits
Thank you for choosing our dental practice! We look forward to meeting you! There are a few things you will need to bring for your first visit:
A copy of your dental insurance card (if you have insurance); if the policy holder is someone other than yourself, we will need his or her full name, address, date of birth, and social security number as well
A list of all current medications you are currently take, including prescription drugs, over-the-counter drugs, and vitamins
A note stating you are cleared for dental cleanings and procedures if you have had recent joint-replacement surgery (within the past six months)
If you currently take a premedication for dental procedures, please remember to take your medication an hour before your appointment with us.
If you are transferring from another dental office, you can have your records emailed to us.
Upon arriving for your appointment, we will ask you to fill in your medical history and other forms using our iPad. Please arrive 15 minutes before your appointment in order to complete these forms.
We schedule individual time with each patient to allow us to deliver the quality and personal care you expect and deserve from our office. For our part, this time includes reviewing your dental record, setting up a treatment room specifically for your procedure (whether it’s a cleaning, restoration, or other), and completing that procedure.
As such, we ask that you give at least 24 hours’ notice if you are unable to keep your appointment. If you are unable to give 24 hours’ notice, please still contact us so we may adjust the day’s schedule.
We know that unexpected demands and circumstances can arise, resulting in the need to reschedule appointments. We greatly appreciate your courteous texts, emails, and phone calls when those times occur. If the need to reschedule is initiated from our end, we will contact you as soon as possible.
In the event that you do not show for your appointment and do not contact us prior to your appointment, you will be noted as a no-show. In such cases, we are unable to contact other patients who could have been seen during that time. Thus, in the event of a no-show without prior contact, you will be charged a fee equal to a percentage of the appointment that was missed.
In the event of inclement weather, we base our opening decision on two factors:
- The safety of our staff: Our staff travel from an array of areas around the Piedmont. If they feel driving conditions are unsafe, we will delay or not open that day.
- The safety of our patients: Likewise, our patients travel from a variety of areas. If the majority of patients are not comfortable traveling to our office, we will delay or not open that day.
If we delay or do not open due to inclement weather, we will contact you about rescheduling your appointment. The most up-to-date information regarding inclement weather closures will be on the home page of our website.